Frequently Asked Questions

Every day at 9 AM (New York time), the previous day’s trading fees are settled and credited to your dashboard automatically. In Korean time that’s 10 PM (11 PM during DST). Once your balance exceeds the minimum withdrawal ($10), you can request a withdrawal in USDT (TRC-20) anytime.

Policies vary by exchange, but generally you can cancel KYC (close the account) and re-register to start fresh with a Refundly referral applied. Withdraw all your assets before closing, and proceed carefully. See the guide page for exchange-specific steps.

After you enter your UID, analysis usually completes within 5 minutes and the status changes to ‘Linked’. Occasionally, exchange API delays can take up to 1 hour; if it still hasn’t changed after that, let us know via 1:1 inquiry.

Rates are set differently per exchange. Refundly payback has two parts:

• ①Base trading fee discount — a discount the exchange applies directly to Refundly users (e.g., maker 0.04% → 0.0092%).
• ②Partner commission payback — we return 90%+ (up to 100%) of the partner revenue the exchange pays Refundly back to you.

You can check the exact rate for each exchange on its detail page.

Refundly uses read-only API access only, so there is fundamentally no hacking risk. We only read trade history and fee info, and never request withdrawal, transfer, or trading permissions. Payouts are also sent from Refundly’s own wallet to the external wallet you registered — not through your exchange account — so it is safe.